During a last minute attend or die meeting this morning it was explained to our team what is expected of us, not only work related but socially as well in the office.
I will now make this as simple as possible..
- you cannot eat any food at your desk after your designated start time
- you cannot get any coffee after your designated start time
- you can't talk to anyone in the office-ever- you can go and smoke 10 times a day but you better not talk to anyone ever
- you better better be slaving away right at your start time-so your start time actually is before that to start you computer get situated ect- but amazingly mgt arrives whenever and then socializes all day- funny
- you will be judged on goals not made available to you at any time
- you suck will be the new mantra no matter what you do.
Stop: don't say another word- breaking news from corporate..we have additions to the rules,regs, and overall daily requirements to be successful.
To understand this situation one must understand our sales goals- well that's impossible because no one does. It was last years volume for the quarter plus a % increase for growth. now where that % came from is anyone's guess. Ours is 30%..Of course every other corporate in america's stretch is between 5-10% but not ours, again its 30%, yet in a dying market with a dying product which is even stated by our executives. Quote: "This is a dying product being replaced by email and other cheaper alternatives with the market share dropping 10%".. hmmm but interestingly we have to increase sales by 30%--odd wouldn't you say. To clear up the confusion another executive states "the goal comes from sales and our overall expenses". huh? so our goal has to make up for the companies overspending? corporate jets, free european vacations for executives who did nothing to deserve it, thousands spent on security cameras for the lunch bandit..you get the picture...bizarro world.., unattainable goal no bonus and threats on getting fired for not reaching the goal which no one can explain how it came to be. logic and common sense are forever gone.
The daily requirements:
- x amount of calls- higher than anyone in the company is hitting- essentially everyone sucks all 800 people,, the only smart ones are management that made them. they know more. there's more- some teams can't count other means of communication, some can- so essentially the reports come out and those who can use for ex e-mail are getting kudos and those who weren't allowed suck..makes sense... fireable offense
- Other parameters including non sensical processes that take up administrative time and really produce no perceivable gains in revenue somehow have taken a life of their own. Managment has created a calculation detailing attainment % increases for each parament and process achieved. you better do these mindless and time wasting tasks or else.. another fireable offense.
Better not take vacation time or be sick-- you will be hurt and have to do double the work.hmm
closing business and bringing revenue does not matter- its all the measurables- of course that makes perfect sense.
Now to wrap up the new corporate america all the requirements numbers, goals parameters ect all come wrapped in the veil of reports-- we all love reports except that our reports are not available to us, only management. We are not privy to the information so no one knows what they did, when they did it or how they are meeting the requirements of the job until they unveil the results. At that time we are told we suck- in a big way. Now no one even knows if the numbers are right, and we have no way of checking the results.. just we suck and the entire 800 person department are getting letters of reprimand- the first step to firing.. huh---management who made the goals, numbers ect aren't , they get a pass because well their mgt.
Funny thing is none of them have done our job in at least 10 years so they are really intuned to what we do, they don't even talk to customers so of course they know best..of course they do
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